By the end of this program, participants will be able to:

• understand what communication is
• identify ways that communication can happen
• identify barriers to communication and how to overcome them
• develop their non-verbal and par verbal communication skills
• listen actively and effectively
• ask good questions
• use appreciative inquiry as a communication tool
• adeptly converse and network with others

All Staff

Duration: 1 day

Pre-requisite: N/A

Class Size: 16

• What is communication and other factors in communication
• Understanding Communication Barriers
• Verbal Communication Skills
• Non-verbal Communication Skills
• Listening Skills
• Questioning skills
• Appreciative Inquiry (AI)
• Mastering the Art of Conversation