By the end of this program, participants will be able to:

• understand the whole facilitation process
• prepare systematically for facilitating a group meeting
• interact with others more effectively
• get more desired outcome from their meetings / presentations
• find out their areas for improvement in facilitation

For staff who are required to chair meetings, conduct training sessions/presentations and interact with their customers & colleagues

Duration: 1 day

Pre-requisite: N/A

Class Size: 16

• Role of a facilitator
• Principles of facilitation
• Planning the structure and processes of facilitation
• Initiating and maintaining an open, collaborative climate
• Managing constructive and destructive differences
• Reviewing outcomes and evaluating process
• Key points in facilitating cross-border teams.
• Tips for facilitating video-conference and tele-conference

With proper planning and preparation, any meeting can be effective and enjoyable. Meetings have several functions. They give members a chance to discuss and evaluate goals and objectives, keep updated on current events, provide a chance to communicate and keep the group cohesive. But most of all, meetings allow groups to pull resources together for decision making. If the facilitator starts with a careful plan and finishes with a thorough follow-up, the meeting will “run smooth.”