By the end of this program, participants will be able to:

• develop a client service mindset in managing business partners.
• understand and demonstrate key client service engagement principles and techniques
• apply client service principles and techniques to real workplace scenarios
• develop personal action to deliver client service excellence

All Staff

Duration: 1 day

Pre-requisite: N/A

Class Size: 16

• Challenges at the workplace
• The task vs people balance in end-to-end client engagements
• Be A trusted consultant
• “Fix” the client before you fix the problem
• Break the problem down
• The power of words
• Keep your client close
• The choice approach
• Service in action
• Personal action planning

This program aims to equip staff with “tools” to better facilitate customer/clients in the issues face in a corporate environment. With practical techniques and proven tips to enhance communication, the staff will approach their interactions with engaging and professional service attitude to build strong relationships with the clients.