By the end of this program, participants will be able to:

• Understand the importance of EQ in the workplace
• Become more aware of your emotions to optimize your interactions with others
• Increase the five core skills of developing your EQ
• Apply EQ skills to turn conflicts to collaboration

General Staff and Managers

Duration: 1 day

Pre-requisite: N/A

Class Size: 16

1. What EQ is
2. Why EQ is important to business and working professionals
3. The core skills that make up EQ: self-awareness, self-regulation, empathy, self-motivation, social skills
4. Major causes of conflicts: communication, emotions
5. Conflict types: interpersonal, task-related
6. Five ways that people deal with conflicts: TKI conflict-handling modes
7. Five keys to dealing with workplace conflicts: define acceptable behavior, hit conflict head-on, understand the WIIFM factor, view conflict as opportunity
8. EQ skills to turn conflicts into collaboration