By the end of this program, participants will be able to:

• build, lead and inspire high performing, customer focused teams
• adapt behaviors to suit individual circumstances
• prioritize, plan, set standards, agree objectives, measure results and use the appraisal process to lift performance
• develop the potential of individual team members
• handle unacceptable performance
• solve problems and make decisions

Those who have people management responsibilities

Duration: 1 day

Pre-requisite:

• Completion of Managing Team Performance 1 program
• Completion of Pre-Work is essential
• Discuss with line manager to identify learning objectives

Class Size: 20

• 4 leadership action areas
• Teamwork in a multicultural environment.
• Change management
• Managing individual performance
• Team Problem Solving
• Team Decision Making
• Conflict Management

At the end of the course, delegates will be asked to put together a learning plan for the following 12 months.