By the end of this program, participants will be able to:

• learn their usual personal style in negotiating and adjust their style according to various circumstances and different customers
• focus on achieving the desired outcome of negotiations and win-win agreements
• learn to face confrontations in various situations and develop techniques to manage them
• dig out the needs including the hidden ones of their opponents and find ways to diffuse deadlocks
• communicate to the best of their advantage using the appropriate language to build common ground
• build trust throughout the process of negotiations and hence gain successful agreements

All Staff

Duration: 1 day

Pre-requisite: Before the workshop, participants are required to fill in a questionnaire which outlines their negotiation knowledge, shortcomings and case study examples.  This finding will be useful in program customization

Class Size: 16

• Building awareness of the negotiation process
• Recognizing Your negotiation and conflict management style
• Analyzing needs
• Planning & using tactics
• Influencing others to your advantage in the best environment
• Case studies and mini role plays